Terms of Service
1. Ordering and Dispatch
1.1 You can create a shopping cart of products. To complete your order you can either enter your credit card details directly onto our secure Checkout page or choose one of the other options. You will then receive an e-mail acknowledging that your order has been received by BookyWooky.in
1.2 Information contained on the BookyWooky.in website constitutes an invitation to treat. No such information constitutes an offer by us to supply any products even after your receipt of our e-mail acknowledgement of your order. Orders shall be accepted entirely at the discretion of BookyWooky.in and are subject to availability.
1.3 All items in your confirmed order cart will be shipped together. Items not in stock will be ordered and sent with the available items, as soon as they arrive from the publishers.
1.4 If BookyWooky.in is unable to supply a particular item for any reason beyond our control, we will let you know as soon as possible.
1.5 BookyWooky.in will inform you of unavailability of a particular product over email, and a substitute will be offered. If the substitute is not acceptable, then a refund will be initiated for net price of the product which is unavailable only.
1.6 We accept orders only for delivery within India. Only Indian credit cards would be accepted by our payment gateway.
1.7 Liability for any local charges or taxes made at the point of delivery are to be met by the customer as BookyWooky.in has no way of knowing what particular charges may be applicable, and makes no allowance in its pricing for such charges.
1.8 BookyWooky.in will not be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a parcel by government authorities or other authorities, due to delay from the courier partner’s end or due to weather conditions. We will not be able to provide any refund due to delay in delivery.
2. Shipping Charges & Delivery
BookyWooky.in shall not be liable for any loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever occasioned by or arising from any delay in delivering your order or any failure to deliver your order save that where we fail to deliver your order we will reimburse the cost of your order, which in any event will be the extent of the entire liability of BookyWooky.in.
3. Prices & Payment Methods
3.1 All prices are quoted in Indian Rupees and are subject to change by Bookywooky.in at any time. If the price of the book becomes higher than shown on our website at the time of your order we will advise you of that fact before supplying, allowing you the option to cancel.
3.2 BookyWooky.in accepts all major credit and debit cards including American Express, Mastercard and Visa along with UPI or bank transfer. Cash on Delivery is possible for orders under Rs. 2000 cart value.
4. Returns, Exchanges, Refunds
4.1 We do not accept return or exchange products except as mentioned in section 4.2. Refund cannot be issued due to delays in delivery either.
4.2 If you receive a faulty product which is due to manufacturing defects or damages, it may be exchanged or refunded if informed within 2 working days from your receipt of the goods. If you receive a faulty product, please contact: email@example.com to arrange the return or exchange, stating the nature of the problem along with photos and videos of the issue. If the product has to be sent back to us, then we will arrange for the reverse pick up or refund any postage charges borne by the customer. The products must be received back in re-saleable condition with proof of purchase. If you opt for a refund, the refund will be issued within 7 days from receipt of the returned goods. You must contact BookyWooky.in at: firstname.lastname@example.org to arrange a return or exchange.
4.3 The option to cancel the order exists up until 12 hours after order confirmation. To cancel an order, please e-mail: email@example.com with details of your request.
4.4 If the delivery cannot be completed by the courier partner due to the unavailability of the recipient, the courier will attempt 3 times, while alerting the customer on email or SMS. The customer is expected to respond to these messages promptly to help complete the delivery. After 3 attempts the parcel will be returned to Bookywooky. In this case, Bookywooky is not liable to ship the products again. Extra courier charges may have to be paid by the customer to receive the shipment again. Refund will not be provided due to non-delivery.
4.5 If the customer has placed a COD order, our team will call and verify the order before dispatch. Once the order is confirmed and dispatched, the order cannot be cancelled and the customer is expected to accept the delivery. If the customer refuses to accept the delivery after confirmation, further COD orders will not be accepted from such customer.
5. Customer Service
5.1 BookyWooky.in is very customer friendly. Our aim is to give the best possible service but we all know that things can go wrong, and we hope to minimize any such problems. Any complaints that you may have can be dealt with and you can contact us by e-mail at firstname.lastname@example.org or by Mobile Phone on +91 8779689014 or on whatsapp chat
6. Privacy & Distance Selling Regulations
6.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act ) BookyWooky.in will not release this information to any third party for any purpose unless we have your consent to do so. BookyWooky.in complies with the Distance Selling Regulations.
7.1 These terms and conditions will be interpreted in accordance with the Laws of India.